Service & Support from Lake Image Systems

Reliable Support for Uninterrupted Production

In the world of critical production processes, downtime is not an option. Lake Image Systems, with over 4,000 global installations, is well-versed in ensuring our client’s operations run smoothly at all times.

Cutting-Edge Technology for Constant Performance

Our systems and products are built on the latest Windows 64-bit operating system, running on state-of-the-art PC architecture. This means that our technology continually benefits from the evolving PC landscape, ensuring consistent speed and performance improvements, readily available spare parts, and minimized obsolescence concerns. We craft our equipment from high-quality components, engineered to withstand the most demanding production environments. For your peace of mind, we keep all proprietary components in stock at our facilities for next-day delivery, offering unparalleled warranty support and system availability in the industry.

Swift and Comprehensive Technical Support

When real-life issues arise, Lake Image Systems provides immediate and comprehensive technical coverage to keep your production running seamlessly. Our technical training and software upgrade programs help clients optimize uptime while keeping costs in check.

Online Diagnostics and Repair: Access fault diagnosis, software updates, support, and training online.
Expert Technicians and Engineers: Our team is readily available for priority response and phone support.
In-House Training: Comprehensive training is available at our facilities.
Optimal Operation: We provide all necessary documentation for the best system operation.

Worry-Free Warranty and Support

All of our systems come with comprehensive parts and labor warranties, and we offer enhanced phone support and on-site warranties with priority response times as needed.

Single Point of Contact

We streamline support by providing a single point of contact for all our solutions, even those featuring components from carefully selected partners. No matter the challenge you encounter with our hardware and software, Lake Image Systems will be your first point of contact for technical support. Our highly trained support professionals will manage your issues, collaborate with you to devise a solid resolution plan, and keep you informed until the issue is fully resolved. Our support services are built on the foundation of understanding and handling a wide range of potential problems and production scenarios.